Shipping policy

SHIPPING:  Peck Projects Design Co is located in Stanwood, Washington and all items ship from our shop via USPS. We use USPS First-Class Mail for packages under 15 oz. Above 16 oz. packages are mailed via Priority Mail.  You will receive a shipping confirmation email with a tracking number once item is shipped. 

LOST OR STOLEN PACKAGES: Peck Projects Design Co is not Responsible for Lost/Stolen Packages, Packages Sent to the Wrong Address or Refunding/Replacing Lost Packages that have not been delivered. However, we will work with you to try and locate the package. In the rare instance, your package is lost or missing, I would suggest calling your local Post Office and providing them with the tracking number that was emailed to you or you may file a Missing Mail & Lost Package Claim via USPS @  https://www.usps.com/help/missing-mail.htm

All claims will be reviewed on a case by case basis. Claims may take up to 3 weeks to process. Once USPS responds we will be able to determine how to move forward. In the meantime, please be patient with us as we work with USPS. Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.  Once packages are placed in the hands of USPS our access to information is very limited.  In some cases, it can take up to 7 business days for USPS to deliver the package to be delivered after it has been marked delivered. Please allow that amount of time before reaching out.

 SHIPPING TIME FRAME: Our Normal Shipping Time is 7-12 BUSINESS Days.  Our products are made to order so contact us if you need your products by a certain date and we will do our best to get them to you.